To: All Faculty & All Academic Professionals & All Civil Service Staff
           <everybody@illinois.edu> 
    From: "University of Illinois Human Resources" <uihr@uillinois.edu>

Reply-To: katross@uillinois.edu
 Subject: MASSMAIL - New Certificate Programs Offered

To: University of Illinois Employees

From: University of Illinois Human Resources

Re: New Certificate Programs Offered for Employee Professional Development 
- OfficePRO & ServicePRO

The University Office of Human Resources and Office of Human Resource 
Development (HRD) are co-sponsoring two new certificate programs for 
employee professional development. Starting this Fall, University employees 
may begin earning a professional skills development certificate (OfficePRO) 
and a customer service certificate (ServicePRO).

The OfficePRO certificate program covers critical office skills, including 
managing change, problem-solving, project management, and resolving 
conflict. The ServicePRO certificate program covers essential customer 
service skills, offering workshops in building customer relationships, 
service recovery, and telephone service skills. Both programs are 
recommended to all University employees.

For more information, including program and course descriptions, cost, and 
registration, please see http://www.hrd.uiuc.edu/ and select "Certificate 
Programs" from the menu.  We encourage you to consider these certificate 
programs for professional development opportunities. If you have any 
questions, please call HRD at 217-333-8342 or the University Office of 
Human Resources at 217-333-2590.
This mailing approved by:
The Office of the Vice Chancellor for Administration & HR

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