To: All Faculty & All Academic Professionals & All Civil Service Staff &
           All Undergrad Students & All Grad Students <everybody@illinois.edu> 
    From: "Office of Business and Financial Services" <obfs@uillinois.edu>

Reply-To: obfs@uillinois.edu
 Subject: MASSMAIL - Customer Satisfaction Initiative for OBFS

DATE:    August 30, 2007

TO:      Faculty, Staff and Students

FROM:    Chancellor Richard Herman
         Mike Bass, 
         Executive Assistant Vice President for Business and Finance

SUBJECT: Voice your opinion on CSI(Customer Satisfaction Initiative)

The Office of Business and Financial Services (OBFS) requests your 
feedback and recommendations on the customer service they provide to 
faculty, staff, students, and departmental business units.

This request for input is part of the recently launched OBFS Customer 
Satisfaction Initiative (CSI).  This initiative is intended to assist 
UIUC in meeting its strategic planning goals by improving administrative 
services.

During September and October 2007, the OBFS Customer Satisfaction Team 
will invite a representative group of faculty, staff, students, and 
business administrators to participate in focus groups, interviews and/or 
surveys to give input and recommendations on the following services:

* Payroll and benefit services
* Student and general accounts receivable billing and collections, 
cashier operations, and campus based student loan processing
* Purchasing and payments 
* Support for grants, contracts, and sponsored research projects
* Accounting  
* Other services of OBFS offices including the Office of Budgets and 
Financial Analysis, i-card, Real Estate, Training & Communications 

We hope you take the time to participate in these events if you are 
selected.  We also encourage you to provide us with comments and ideas by 
completing the feedback form on the CSI Web site, at your convenience, at:
http://www.obfs.uillinois.edu/csi/
(Feedback is anonymous unless you choose to provide your name on the form)

If you have any questions, please contact Cathy Harney (UIUC 
representative for CSI project team) at 217-265-6409 or 
charney@uillinois.edu. 

Thank you for your interest in this initiative. OBFS will keep you posted 
on the project as plans progress. 
This mailing approved by:
The Office of the Chancellor

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