To: All Faculty & All Academic Professionals & All Civil Service Staff &
           All Undergrad Students & All Grad Students <everybody@illinois.edu> 
    From: "Chancellor Herman " <chancellor@uiuc.edu>

Reply-To: obfs@uillinois.edu
 Subject: MASSMAIL - OBFS Customer Satisfaction Initiative

DATE:  February 16, 2008

TO:    Faculty, Staff and Students

FROM:  Richard Herman, Chancellor
       Mike Bass, Executive Assistant Vice President for Business and 
Finance

RE:    OBFS Customer Satisfaction Initiative

The Office of Business and Financial Services (OBFS) would like your 
feedback and recommendations on the customer service they provide to 
faculty, staff, students, and departmental business units.  The OBFS 
Customer Satisfaction Initiative (CSI) is intended to help UIUC meet its 
strategic planning goals by improving administrative services.

Through focus groups and surveys, the CSI project team is seeking input 
on the following core services:

* University Accounting and Financial Reporting
* Business Travel and Employee Reimbursements
* Payroll and Benefits 
* Purchasing and Strategic Procurement 
* Payments to Vendors and Students
* Student and General Accounts Receivable Billing, Cashier Operations, 
and campus-based Student Loan Processing
* Grants, Contracts, and Sponsored Research Programs (including Post-
Award and the Office of Sponsored  Programs and Research Administration 
under the Vice Chancellor for Research)
* Other services of OBFS offices including Budget Operations and 
Analysis, Real Estate Planning and Services, Corporate Card, Cash 
Management, Risk Management, and Training and Communications

In the next several weeks, OBFS will be sending an electronic survey to a 
random sample of faculty, staff and students to assess the level of 
satisfaction with administrative services as well as solicit ideas for 
improvement.  If you receive the survey, we encourage you to complete it 
as your feedback is important for this initiative to succeed.

If you do not receive the survey but would like to provide feedback to 
OBFS, there is an anonymous "Give us your feedback" form on the CSI 
website at:
<http://www.obfs.uillinois.edu/csi/index.shtml>

If you have any questions, please contact Cathy Harney at 
charney@uillinois.edu or 217-265-6409. 
This mailing approved by:
The Office of the Chancellor

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