To: All Faculty & All Academic Professionals & All Civil Service Staff &
           All Grad Students <everybody@illinois.edu> 
    From: "Panit Lisy, CITES Executive Director" <plisy@uiuc.edu>

Reply-To: cites-execdir@uiuc.edu
 Subject: MASSMAIL - Voicemail system outage, August 8-10, 2008

From the morning of Friday, August 8, 2008, until the evening of Sunday,
August 10, 2008, the campus voicemail system was unavailable. The immediate
consequence of the unexpected outage was that no one could leave messages
during that time period, either to personal voicemail boxes or to an
automated attendant (e.g., the Krannert Art Museum). Any individual with a
personal voicemail account should have received a notice of the outage and
its consequences in his/her voicemail box as of Sunday evening, August 10.

We are pleased to report that the voicemail system is once again
operational. There is the remaining issue that in restoring the system,
voicemail messages received prior to the outage are no longer retrievable
by calling the Message Center  (217-244-0505). A special 800 number has
been set up that will allow those with voicemail accounts to hear the
messages stored in their voicemail boxes as of the morning of August 8,
2008. They will not be able to reply to, resend or store messages via this
special number, so we suggest those listening to messages be prepared to
write down any pertinent information.

We ask that those needing to call the 800 number to hear their messages
first call CITES Communications Customer Service (217-333-1161). We will
share the 800 number and then work with individuals to make their use of
the special number as easy as possible. Because the 800 number provides
somewhat limited access, we ask that those users who do not have an urgent
need to hear their messages delay calling the 800 number to prevent
possible congestion of the system. The 800 number will be available through
Monday, September 8, 2008. 

On behalf of CITES and the CITES Communications Customer Service staff, I
want to thank you for your patience. We are doing everything we can to make
sure that such an outage does not occur again.

Panit Lisy
Executive Director
Campus Information Technologies and Educational Services (CITES)
University of Illinois at Urbana-ChampaignThis mailing approved by:
The Office of the Provost & Vice Chancellor for Academic Affairs

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