To: All Academic Professionals <everybody@illinois.edu> 
    From: "Deb Stone" <debstone@illinois.edu>
Reply-To: cpierson@illinois.edu

 Subject: MASSMAIL - Classes offered by UI Business & Industry Services

Last fall, Provost Linda Katehi commissioned a survey of Academic 
Professionals to determine the professional development needs of this 
essential work force group.  The survey results identified a need for 
professional development opportunities and training programs in 
leadership and other job-related skills.

In response to that need, University of Illinois Business and Industry 
Services will be offering a series of classes that were selected by 
deans, directors, and department chairs from a list of over 30 topics.

Classes include:

      DEVELOPING A PLAN TO DELIVER GREAT CUSTOMER SERVICE

      COMMUNICATION -- VERBAL AND EMAIL

      DELIGHTING YOUR CUSTOMERS:  CREATING WORLD-CLASS SERVICE

      FIVE TOOLS FOR CUSTOMER FEEDBACK

      HANDLING COMPLAINTS

      MOVING FROM CONFLICT TO COLLABORATION

      MANAGING DIFFERENCES

      DEALING WITH DIFFICULT PEOPLE

      STRESS MANAGEMENT TECHNIQUES

The classes will be offered on campus starting in September, and we hope 
that you will take advantage of this opportunity to further develop your 
professional leadership skills as we pursue excellence through the 
talents of our faculty and staff.  

There are three ways to register for any of the above courses:

      1.    Register online at
            http://www.biscoalition.org/registerUIUC.htm

      2.    Send an email to Sharon Andersohn at andersoh@illinois.edu

      3.    Call Sharon Andersohn at (630) 505-0500 x235

All courses can be customized to meet specific needs of each department.

The courses are designed to be action-oriented with implementation and 
accountability strategies for the plans and decisions made during each 
course session.  For more information please contact Mary Rose Hennessy 
at (630) 505-0500 x225 or mrhenesy@illinois.edu.
 
Deb Stone
Director, Academic Human Resources
University of Illinois at Urbana-Champaign
807 S. Wright, Suite 420 (MC-310)
Champaign, IL  61820
p. 217.333.7466 f. 217.244.5584
debstone@illinois.edu 
This mailing approved by:
The Office of the Provost & Vice Chancellor for Academic Affairs

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