To: All Faculty & All Academic Professionals & All Civil Service Staff &
           All Undergrad Students & All Grad Students <everybody@illinois.edu> 
    From: "Mike Smeltzer, CITES, Director of Networking" <smeltzer@illinois.edu>

Reply-To: CITES-custserv@ad.uiuc.edu
 Subject: MASSMAIL - Central Campus Phone Service Degradation

Phone service to the central part of the campus has been degraded.  It is
suspected that this is due to a buildup of moisture in the phone cable
conduit.  The moisture is believed to be the result of issues with
underground steam facilities and is not weather related. The impacted area
is approximately south of Green Street, west of Lincoln Avenue, north of
Gregory Drive and east of Fifth Street and includes both the Henry
Administration Building and the Swanlund Administration Building. 

CITES staff is working with Facilities & Services and AT&T to resolve the
phone problems as soon as possible. Phone calls to the affected areas are
going through but you may experience poor connection quality (e.g., static
on the line or an abundance of background noise).  To report a problem,
please contact CITES Customer Service at 333-1161.

At the present time, we do not have an estimate about when phone service in
the affected area will be restored to normal. Please check CITES Status of
Services for on-going updates:

http://status.cites.uiuc.edu/index.cgi

Sincerely,

Mike Smeltzer
Director of Networking
Campus Information Technologies and Educational Services
This mailing approved by:
The Office of the Provost & Vice Chancellor for Academic Affairs

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