Important information about online proctoring
April 9, 2020 12:34 PM

Dear Faculty,

We know it has been a hectic month with the transition to remote instruction and frequent updates on campus operations and some of our critical instructional tools, like Zoom. Thanks for looking after the continuity of instruction for our students. Those of you who plan on using Proctorio for proctoring of online assessments should carefully read this email as it contains important updates.

Previous instructor guides for Proctorio and the training workshops conducted last week had incorrect information about how to set-up exams. Students will be unable to take your exam if you used the incorrect instructions. We sincerely apologize for this error and any confusion it may have caused.

If you previously downloaded an instructor guide, please visit and redownload the updated guide at https://ops.citl.illinois.edu/proctorio. Additionally, you can contact Proctorio support (https://proctorio.com/support ) via email or live chat to have them double-check your exam settings.

Please note that we are seeing approximately 5-10% of students who do not have sufficient technology (lack of webcams or too little RAM) or internet access (too unstable or too slow of upload speed) to utilize Proctorio. Please plan on alternative arrangements for such students.

Guidance on technology requirements and more Proctorio tips are available online for faculty and for students.

Thanks for all your diligent work to keep learning during this semester. Stay healthy!

Sincerely,

Sarah Eichhorn
Assistant Provost for Educational Innovation